Help with access, billing, and bugs.
Email the team if your account, Guppy Pro access, video import, billing, or app experience is not working as expected.
Access basics
- Guppy needs a free account. It works in your browser at app.guppyfitness.com, on a computer or phone.
- Free covers creating workouts, logging every set, your three newest saved workouts, the last 7 days of history and your first video import.
- Pro adds every saved workout, your full history, 25 video imports a month, plans and skill progressions, and attaching your own training videos.
What to include
- Your Guppy account email
- Whether you have Guppy Pro or an account without Pro
- What screen or paywall message you are seeing
- Your browser and device
- Screenshots or a short screen recording if available
- For video imports, the platform, approximate submission time, and import status shown in Guppy
Access problems
Use this for paywall loops, missing limited access after cancellation, restore-purchase issues, or account access problems.
Billing questions
If you subscribed on iPhone, Apple handles charges and refunds. If you subscribed on the web, billing runs through our Stripe checkout. We can help either way.
Bug reports
Send the exact steps, what happened, and your device/app version so we can reproduce the issue.
Video import help
Use this for a supported link that fails, an import that remains processing, duplicate handling, or a monthly allowance that looks incorrect.
Privacy requests
Email us with account, training history, feedback, or data questions.
Questions
How do I cancel Guppy Pro?
Cancel where you subscribed. On iPhone: open Settings, tap your name, then Subscriptions and Guppy (or use Manage Apple Subscription in Guppy's settings). On the web: open app.guppyfitness.com, go to Settings, and choose Manage subscription under Plan. Cancelling stops the next renewal, and Pro stays on until the end of the period you paid for. Deleting your account does not cancel a subscription.
What's free and what needs Pro?
Free covers creating workouts, logging every set, your three newest saved workouts, the last 7 days of history and your first video import. Pro unlocks every saved workout, your full history, 25 video imports a month, plans and progressions, and your own training videos. See the pricing page for the full comparison.
Can support cancel or refund my subscription?
For iPhone subscriptions, Apple handles cancellations and refunds through your Apple ID. For web subscriptions, email us. Either way, support can help with access, account state, and restore-purchase issues.
How do I delete my account?
Email us from your account's email address and ask us to delete it. We remove your account, workouts, logs and videos, and reply when it's done. Deleting your account does not cancel a subscription, so cancel Guppy Pro first.
How many public videos can I import with Pro?
Guppy Pro includes up to 25 successful public video imports per UTC calendar month. Failed, canceled, unsupported, rejected, and duplicate requests do not count.
How fast do you reply?
We aim to respond within one business day. Access and billing problems are prioritized.